Etihad Guest Status Match FAQ

The Australia Complimentary Gold Status Match offer has ended.
However, you may apply for a Gold Status Match for a fee.

What is the Status Match Promotion?
Etihad Guest offers participants with a frequent flyer status from an eligible airline frequent flyer program an equivalent frequent flyer status in the Etihad Guest program of up to Gold or Silver. Etihad Guest Platinum Status is not available under this offer.

Eligible members can apply at https://etihad.statusmatch.com

To be eligible, the status holder must also live or reside in an eligible country and be able to provide a Government-issued ID issued from that country as proof of residence, in addition to their frequent flyer credentials.

Current eligible countries are: Australia, India

Do I have to be an Etihad Guest member to participate in the promotion?
Yes, an Etihad Guest membership number is required to participate in the promotion. You can enrol in the Etihad Guest program here.

Which Etihad Guest frequent flyer status can I obtain through the promotion?
Approved applicants will receive the equivalent tier of Silver or Gold in the Etihad Guest program. Refer to the Status Tier mapping table on the frequently asked questions page. Platinum status is not available.

More information about the benefits and privileges of the Etihad Guest frequent flyer levels can be found here for Silver and here for Gold.

How long is the status valid if my application for a Status Match is approved?
If your application is approved, you will receive the corresponding frequent flyer status in the Etihad Guest Program within 5 business days.

India
Your status match will be valid for 4 months and can be extended for an additional 12 months with the condition of travelling on at least 1 return flight marketed and operated by Etihad. An Etihad operated flight that have an Etihad flight number and earns at least 1 Etihad Guest Mile into your Etihad Guest account within the validity of the upgraded tier.

Australia
Your status match will be valid for 6 months and can be extended for an additional 12 months with the condition of travelling on at least 1 return flight marketed and operated by Etihad that earns at least 1 Etihad Guest Mile into your Etihad Guest account within the validity of the upgraded tier.

How much is the fee for the Status Match application?
Application fees may vary by region and are subject to change without notice.

For up to date application fee pricing visit click here.

I hold elite status with another airline not listed - can I still participate in the promotion?
No, only status members of the listed eligible program may apply, however, you may register your interest in a future opportunity by entering your details on the main Status Match application page and selecting the country that you reside in.

Should a future opportunity become available - we will send you an email.

I reside in a country not listed as an eligible country - can I still participate in the promotion?
No, only status members of the listed eligible countries may apply, however, you may register your interest in a future opportunity by entering your details on the main Status Match application page and selecting the country that you reside in.

Should a future opportunity become available - we will send you an email.

When does the Etihad Guest Status Match promotion end?
Etihad Guest and StatusMatch.com reserve the right to terminate or vary the promotion at their discretion.

What information do I need to participate in the Status Match promotion?
To participate in the promotion, you need your Etihad Guest number, your other airline status number/card or proof for verification, as well as a valid e-mail address at which we can reach you.

During the registration process, we will also ask you for proof of your frequent flyer status (e.g., a photo of your status card), and you may be required to complete an ID check process with your Government identity card.

If you are not yet an Etihad Guest member, you can register here.

I hold an elite status with a hotel program - can I also participate in the promotion with this status?
No. This status match promotion is only offered to elite status holders of the listed.

How long does it take until I receive my new Etihad Guest frequent flyer status through the Status Match?
You will be informed within 3 days after submitting the requested information whether your status match has been approved.

Once approved, it may take up to 5 business days until your frequent flyer status is upgraded in your Etihad Guest customer account.

After your frequent flyer status has been upgraded, you will receive an e-mail from Etihad Guest, containing information on how to make the most of your frequent flyer status with Etihad Guest.

Please go online to view your Etihad Guest digital service card showing your elite status. Etihad Guest will not send out any physical service cards.

What benefits and privileges are the Etihad Guest frequent flyer status levels offering?
You can find an overview of elite status benefits and privileges in the Etihad Guest program here.

What happens if my application is not approved?
If your application is not approved, you will be notified by e-mail.

How can I contact you if I have further questions?
For questions about your Status Match application - [email protected]

For questions about Etihad Guest or Etihad Airlines - [email protected] or refer here for contact numbers.

	Etihad Guest Tier
AIRLINE	SILVER	GOLD	PLATINUM
Air India Flying Returns	Silver	Gold Platinum	-
British Airways Executive Club	Bronze	Gold Gold Guest List Premier Silver	-
Emirates Skywards	Silver	Gold IO Platinum	-
Qatar Airways Privilege Club	Silver	Gold Platinum	-
Singapore Airlines KrisFlyer	Silver	Gold PPS PPS Solitare	-
Turkish Airlines Miles&Smiles	Classic Plus	Elite Elite Plus	-
Virgin Australia Velocity	Silver	Beyond Gold Platinum	-

*Illustrative examples of loyalty program equivalencies. Terms, conditions and fees apply.